At PSE, we are harnessing the power of Eye-Tracking AI technology to enhance the performance of Direct Mail and Door Drop artwork, ensuring every piece captures attention and drives response across all formats, including catalogues, letters, and postcards. 

What is Eye-Tracking AI Technology? 

Developed by expert neuroscientists and data scientists, Eye-Tracking AI technology accurately predicts how audiences visually engage with creative work. Whether that’s a Direct Mail pack, Door Drop leaflet, or catalogue spread, within the first crucial 3–5 seconds, with an impressive 92% accuracy rate. 


This insight allows us to see where attention naturally falls and refine Direct Mail designs for maximum visual impact and campaign performance. 

Key Elements of Eye-Tracking AI

Heat Maps

Highlight which areas of your Direct Mail design are most likely to capture attention in the first few seconds. The “hotter” the area, the greater the likelihood it will attract the viewer’s gaze.

Hot Spots 


Provide a simplified view of heat map data, assigning each region a numeric attention score that predicts how likely it is to be seen, helping us optimise creative layouts across letters, postcards, and catalogues. 

Gaze Sequence 


Reveals the order in which viewers’ eyes move across your Direct Mail artwork, typically covering four focal points in those crucial first seconds. This helps us ensure your visual hierarchy aligns with how people naturally scan your content. 

Why We Use Eye-Tracking AI in Direct Mail 

  • To refine Direct Mail and Door Drop artwork for optimal creative performance 
  • To increase engagement and strengthen message recall 
  • To boost response rates and campaign ROI 

By integrating Eye-Tracking AI into our Direct Mail creative process, we combine data-driven insight with design expertise — producing campaigns that capture attention, communicate clearly, and deliver measurable results. 

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Gemma Hussey